RETURN AND REFUND POLICY

EXCHANGES, RETURNS AND REFUND POLICY 

 

For all purchases made in butrich.us, exchanges or returns can be made up to 30 days after the purchase. You will have to take into account the following conditions: 

  • The product must be in perfect condition (new, without signs of use, without marks or deterioration of the shoe sole and with the original packaging) 
  • That the product has not been tampered with. 

 

You can make one return without incurring any additional shipping costs. Please send an email to: customerservice@butrich.com in order to send you your shipping label. 

Take in consideration, that the product to be exchanged must undergo a physical inspection. Once we verify that the conditions are met, we will proceed with the exchange, or refund through the same payment method. 

Please note that shipping cost are not refundable. Depending on where you live, the time it may take for your exchanged product to reach you may vary. 

If you are returning more expensive items, you may want to consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item. Also, we don’t take responsibility if the items are damaged or lost during transit. 

 

SHIPPING 

We ship throughout the United States. 

If you want to ship to another country, please visit: butrich.com  

Terms and Conditions

TAXES

The tariffs or taxes generated by the product will have to be paid by the client and depend of each state.

RETURNS

You could make returns and exchanges up to 30 days after the date of placing the order, as long as it fullfil the following conditions:

  • That the product is in perfect conditions (new, without signs of usage and with original packaging)
  • That the product has not been manipulated.
  • Show the invoice.

  • Once your return is received, it will be thoroughly inspected in accordance with our returns policy. Once accepted, you will be able to return or exchange the product from another one we have in stock. In case it has a higher ticket, you must pay the difference.

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